Mainland UK delivery costs

Next day delivery is not currently available to the following post codes – HAS1-9, IV1-56, KA27-28,KW1-17,PA20-78,PH19-50,TR21-25,ZE1-3,AB,BT,IM,JE,GY

• Standard delivery is available Monday to Friday.
• All express delivery orders placed before 2pm Monday to Thursday are dispatched the same day by Royal Mail special delivery, to arrive the following day between 8am- 1pm.( Exceptions may occur to this service in an emergency. In these circumstances we will endeavour to notify you of any delay as soon as possible by e mail or telephone)
• A specific time cannot be allocated or specified by Royal mail. A signature will be required on receipt of your package.
• If you are not in the postman will leave you a calling card to inform you, how you can arrange for a re delivery or directions for your local post office where your package will be held by Royal Mail for up to one week, after which it will be returned to us. In these circumstances you will be charged for the initial delivery costs and a further delivery charge will be incurred if the package is to be re delivered. You may want to consider using an alternative delivery address where a signature may be obtained and your package is safe.

If your order is made up of multiple items and item/s is out of stock at the time you place your order, we will dispatch the delayed item/s at no extra cost as soon as they become available. You will be notified of this delay within 24 hours of placing your order.

If you need to change your delivery address after an order has been placed please contact customer services (members may do this through my account). Once an order has been dispatched we are unable to make any amendments and you will be liable for any delivery costs.

SORRY WE DO NOT CURRENTLY DELIVER TO THE CHANNEL ISLANDS

Europe

• The cost of delivery to European destinations is calculated automatically on the billing page once a destination is confirmed. A signature will be required on receipt.

Australia, USA, Canada, Japan, New Zealand, China, India

(if your country is not listed please contact us to confirm we deliver to you before placing an order put a link here directly to enquires@cemelondon.co.uk)

We endeavour to reply within 24 hours of receipt; taking varied time zones into account.

Standard delivery only – 8-14 days

• Important – Note that delays can occur in customs and these are beyond our control.
• The cost of shipping is calculated automatically on the billing page once a destination is confirmed. A signature will be required on receipt.

ANY CUSTOMS OR IMPORT DUTIES ARE LEVIED ONCE THE PACKAGE REACHES ITS DESTINATION. ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE MUST BE PAID BY THE RECIPIENT. WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PRE-EMPT WHAT THESE CHARGES MAY BE. IT IS ADVISABLE FOR YOU TO CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION SO YOU ARE AWARE OF THE POLICIES IN PLACE IN YOUR AREA, BEFORE PLACING YOUR ORDER.

Cancellation

If you wish to cancel your order please inform us immediately (link here for customer services) If you wish to cancel after your order has been dispatched you will be charged for delivery costs and a refund will not be issued until the item/s have been retuned to us in their original packaging and condition. You are liable for the cost of sending the item/s back to us.

Free postage promotions

From time to time we will offer Ce Me London customers free postage, this will apply to Ce Me London paying for postage when sending item/s out to our customers. If you wish to return an item/s purchased during free postage promotions please note you will be liable for the cost of returning the item/s back to Ce Me London for either an exchange or a refund within 7 days of receipt. Click here to read our terms and conditions.

Member discounts do not apply to postage charges however members will be entitled to free delivery during free delivery promotions as well as their member discount on all full priced item/s